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JAIST Repository >
科学技術開発戦略センター 2003～2008 >
z2-70. JAIST PRESS 発行誌等 >
KSS'2007 >
このアイテムの引用には次の識別子を使用してください:
http://hdl.handle.net/10119/4118
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| タイトル: | Hospital Knowledge Management : A Case Study of Call Center Implementation |
| 著者: | Kamada, Go |
| キーワード: | knowledge management
knowledge creation
call center |
| 発行日: | Nov-2007 |
| 出版者: | JAIST Press |
| 抄録: | This is a case study of the implementation of a "hospital call center", of which there are few examples in Japan. The aim of our study is to present implications that lead to successful medical service management by analyzing, from the perspective of knowledge management, how call centers are linked to the provision of medical services and improved operations, and also by analyzing the functions that they provide. |
| 記述: | The original publication is available at JAIST Press http://www.jaist.ac.jp/library/jaist-press/index.html
Proceedings of KSS'2007 : The Eighth International Symposium on Knowledge and Systems Sciences : November 5-7, 2007, [Ishikawa High-Tech Conference Center, Nomi, Ishikawa, JAPAN]
Organized by: Japan Advanced Institute of Science and Technology |
| 言語: | ENG |
| URI: | http://hdl.handle.net/10119/4118 |
| ISBN: | 9784903092072 |
| 出現コレクション: | KSS'2007
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このアイテムのファイル:
| ファイル |
記述 |
サイズ | 形式 |
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| 38.pdf | | 49Kb | Adobe PDF | 見る/開く |
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当システムに保管されているアイテムはすべて著作権により保護されています。
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